Contact
Last updated 8 September 2026
Who to write to, and what to expect back.
Where to write
One address for everything operational: support@usellit.ai. Put the subject in the subject line and it reaches the right person faster than a separate mailbox would - a support@ that is read every day beats four addresses that are not.
| Subject line | For | What to expect |
|---|---|---|
| Privacy | Access, correction, deletion and other data requests | Acknowledged promptly, answered within 30 days |
| Security | Vulnerability reports and security questions | Acknowledged within two working days |
| Legal | Contracts, the DPA, and anything a lawyer sent us | A reply within five working days |
| Abuse | Misuse of the service by anyone, including a customer | Investigated on receipt |
| Support | Everything else | By email. Response times are set by your plan - see pricing |
Sales
Demos, trials and pricing go to sales@usellit.ai. Kept separate because it is a different conversation with a different urgency, and because nobody wants a demo request sitting behind a queue of support tickets.
Post
usellit Inc.
2525 SW 109th Ave, Miami, FL 33165, United States
Reporting a vulnerability
Please read the disclosure terms on the security page first. They are short, and they set out what we commit to in return. Send the report to support@usellit.ai with Security in the subject.
Existing customers
If you already use usellit, raise support from inside the application - it arrives with your account context attached, which saves a round trip.